How the coronavirus pushes the need for new technologies

Many industries rely on specialists traveling the globe to provide technical support to local technicians. With the coronavirus limiting our ability to travel, there’s true potential in technology to allow us to provide remote assistance.

The coronavirus’ impact on mobility can be very expensive for businesses

When we think of the coronavirus, most of us are initially concerned with our health and our holiday plans. But another area critically impacted by the virus is business. Not least because of the limitations the virus is putting on our ability to travel.

As many industries rely on the knowledge of specialists who travel to locations all over the globe to assist for instance local technicians, the inability to travel presents a legitimate threat to these companies.

Remote assistance to the rescue

In an effort to reduce CO2 emissions, both companies and consumers have long been seeking to reduce their travel. The coronavirus is just another reason to do so.

And there are alternatives to physical travel. Alternatives that allow specialists in one part of the world to support colleagues in another without traveling.

At Virsabi, we work with technology that allows our customers to use remote support. Using advanced Augmented Reality HoloLens glasses, service technicians can support local colleagues or customers on site without having to physically go there.

How does it work?

It works like this: A local technician experiences a problem on site. He or she puts on a pair of HoloLens glasses and activates a dedicated Microsoft software. Through the camera in the glasses, a specialist can then see what the local technician sees. And a built-in Skype connection allows the specialist to communicate with the local technician and guide him or her to get the job done.

On top of that, the specialist can share pdf manuals and drawings and place them in the local technician’s field of view, so that he or she has both hands free to perform the work. It’s even possible to draw in 3D right there in front of the viewer’s eyes.

It’s one of those mind-blowing technologies you must experience with your own eyes to truly understand.

Watch the video below to see the many benefits of remote assist in action!

Pushed to adopt new technologies sooner

In the future, this type of technology will be a standard in many industries. And it will enable companies to offer more attractive service-level agreements.

What we’re seeing now with the coronavirus is that if we want to keep doing business, we’ll be pushed to adopt productivity-enhancing, environmentally friendly technologies even sooner than we anticipated.

Right now, Virsabi is working with several customers to test and implement Microsoft Remote Assist in their organizations. Feel free to reach out if you want to hear more about our thoughts and experiences.
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