While most consumer-oriented products from Jabra are plug-and-play, some of the more high-end business audio products occasionally creates minor challenges before the customers enjoy great sound. That’s when you call customer service.
Everyone in customer service need to be able to help the customer or the local technician get the product up and running in short time. To ensure everyone has the right knowledge, Jabra is now rolling out a new learning program using virtual reality.
Before new employees enters the classroom for training, they are equipped with a VR headset. In the headset they are introduced to six of the most frequently used products from Jabra and go through the different phases of installing the products correctly.
“With training in VR, we leverage the knowledge of our employees before we start the physical training course. In this way they all have a basic understanding of what our products look like, how to install them, and how to overcome the most frequent challenges,” says Claus Holmbeck Madsen, Senior Product Knowledge & Learning Officer in Jabra.