VR is good for training young people to handle conflicts. For 7-Eleven and DSB, we have built a proof of concept where young employees behind the counter learn how to deal with threatening customers.
Because VR feels real, the experience evokes strong emotions. But it takes place in a safe environment where young employees can practice ways of dealing with customers in order to learn how to de-escalate conflicts.
Uniquely, the interaction in this VR experience happens through speech. The users can therefore have a realistic conversation with the customers, which increases both immersion and learning.